Category Archives: News

Passenger survey shows some train companies must do better

Commenting on the autumn 2012 National Passenger Survey of rail travellers released today, showing that overall, 85% of people were satisfied with train services, but only 47% were satisfied they were getting value for money for their tickets, Corin Taylor, Senior Economic Adviser at the Institute of Directors, said:

“Reliable, affordable rail services are extremely important to the economy, so these figures are very telling. It is good news that overall satisfaction with the service has risen, but there are still areas where the industry is failing its customers. Value for money is a general and continuing concern, which needs to be addressed. Even more notable is the way that some companies are delivering high satisfaction for reliability, while others are underperforming. Success stories like Grand Central and First Hull Trains show it is possible to run a railway largely on time, and others who are falling short have got to learn from their example.”

The National Passenger Survey, conducted by Passenger Focus in September and November 2012, can be found here:

http://www.passengerfocus.org.uk/news/articles/record-satisfaction-levels-in-latest-national-passenger-survey-nps

…reconsider the inclusion of students in net migration target… says IoD

Commenting on this morning’s migration figures, which showed a 26 per cent fall in the number of student visas awarded in the last year, Simon Walker, Director General of the Institute of Directors, said:

“The current approach to migration risked deterring international students, damaging our Higher Education sector and giving the impression that Britain is not open to talent from across the world. We support the Government’s desire to crack down on the minority of bogus students, but legitimate students are also being put off.”

“The Government must reconsider the inclusion of students in its net migration target, or risk doing further damage to our successful education sector and undermining business in its search for talent.”

The monthly Policy Voice poll of IoD members has found strong support for the economic benefits of international students coming to the UK:

  • 62 per cent of IoD members say that making it harder for UK universities to recruit international students could damage their business by reducing an important supply of skills
  • 80 per cent think that educating these students in the UK helps to build commercial links with their home countries.